Our goal is to make sure you are completely satisfied with the items you order and your experience with 5alphaapparel.com. Depending on the reason for the return and the condition of the product, there may be several options available to you.
Returns & Exchanges Policy
Please see below our returns and exchanges policy.
Wrong Size Or Color?
- 5ALPHA will happily exchange your item/s for a different size or color if returned within 14 days of purchase.
Don’t Absolutely Love Your New 5ALPHA Item?
- If you are unhappy with the item itself, you may return it in exchange for a store credit OR Different product of the same value.
- If the item is faulty or not of merchandisable quality – We will happily provide a full refund or Store Credit if returned within 14 days of the purchase (Terms & Conditions Apply – See Below) .
- You can use our return slip for any of the reasons above, which means we will cover the cost of the postage (Australia Only).
Terms And Conditions Regarding Item Exchange / Return.
- All items must have the tags attached still and returned in the original packaging with the Tax Invoice provided.
- Items must be unworn & unwashed (no distinct odors, blemishes, signs of wear etc.)
- All items are subject to thorough inspection before any action is taken.
- Unfortunately, we will not be able to offer a refund or exchange if the garments are not in original condition.
- Any items found to be in poor condition will not be accepted for exchange or refund and will only be returned to the customer if the postage fee is paid.
- Items covered in animal/human hair will not be accepted
- Returns can take up to 7 days to process, so don’t be alarmed if you’ve tracked your return as delivered but haven’t heard from us yet.
- The returned parcel is the customers responsibility up until 5ALPHA has acknowledged that the package has been received into our warehouse
Reason for return emails must be sent after receiving the goods within 2 working days to email@example.com, if this isn’t complied the goods will not be refunded/exchanged.
If returns are not processed as per above, please not processing refunds may take longer than 7 business days. Please keep a copy of any postage receipts and necessary tracking information as proof of return.
In the unlikely event you have received a defective item, please contact us immediately with the following information:
- Your order number/tax invoice
- Which item is damaged
- A description with photographic evidence
- If your parcel has been delivered and is already damaged upon delivery. Please keep photographic evidence of how the parcel arrived.
All claims for parcels arriving damaged must be made within 14 working days of the delivery date.
Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or exchange. Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time and we don’t always require the faulty item back.
Once we’ve received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.
Our returns address is: 7004 Windswept Lane 19403, Trooper PA
If any item returned breaches any terms outlined in this policy, we reserve the right to return the item back to you in the same condition upon receipt.
You will be responsible for paying postage on any returns or exchanges.
We do not offer refunds.
To request a return, or for more information about our Returns Policy, please contact our Customer Service department by emailing firstname.lastname@example.org or by calling (610)-716-7926.
Unfortunately, we are unable to provide return shipping labels for customers outside the United States. If you have a problem with a product, please contact our Customer Service department.
If you have any additional questions, or to begin processing a return, please contact our Customer Service department by emailing email@example.com or by calling (610)-716-7926.